Order Information
Choose a suitable product: sweet braided pastries, savory braided pastries, cakes, filled pastries or cookies.
You can view the full product selection on the Narva Kohvik website.
All products are prepared for the time specified in the order, so you can receive them fresh.
You can place an order:
- on the website
- by phone
- by e-mail
- on site at the café
Order phone numbers:
+372 660 1786
5063415, 58200098 (Mon–Sat: 10:00–18:00)
If you cannot reach us by phone, you may send a message (SMS or messenger) to:
5063415, 58200098
An order is considered confirmed only after our reply.
Important:
- orders must be placed at least 24 hours in advance
- cakes and catering — at least 2 days in advance
- when ordering from the online shop for the next day, the order must be placed by 13:00
- after 13:00, next-day orders can be placed only by phone (+372 660 1786, 5063415, 58200098)
Delivery
We offer delivery within Tallinn and nearby areas.
Mon–Sun:
10:00–16:00
- within Tallinn — 13 €
- up to 10 km around Tallinn — 22 €
Delivery takes place during the selected time window:
- 10:00–12:00
- 12:00–14:00
- 14:00–16:00
Important:
- delivery takes place within the selected 2-hour time window
- please provide the exact address and contact phone number
Ordering on the Website
Select products and add them to the cart.
In the cart you can:
- change quantities
- remove or change products
To place an order:
- Click “Checkout”
- Fill in all required fields (*)
- Select delivery and payment method
- Enter the exact address
- Confirm the order
After placing the order, confirmation will be sent to your e-mail address.
If you did not receive confirmation, contact us by phone at +372 660 1786.
Payment
Private customers and companies can choose the payment methods shown at checkout:
- Cash on receipt — for pickup or courier delivery
- Maksekeskus — bank link or card, when online payment is available at checkout
- Invoice — for public-sector institutions and customers approved by the café for invoice payment
Cash on receipt is unavailable for orders more than two months ahead; this restriction does not apply to public-sector orders.
Payment by invoice
Invoice eligibility depends on the customer details. When you choose this method, you receive a PDF invoice with payment details for a bank transfer. Ordinary invoice orders are handed over after payment receipt is confirmed.
For public institutions
Enter the company details, select “Public sector”, enter the institution’s registry code and choose “Invoice”. The e-invoice is sent through Finbite. Public-sector payment follows the due date on the invoice and the agreed terms.
Important when paying
After paying through Maksekeskus, return to the merchant’s page. Payment is confirmed by the payment service notification; returning to the site alone does not confirm payment. For courier delivery, choose a method available at checkout.
Order confirmation is sent by e-mail. If you did not receive it, please contact us.
Pickup
Narva Kohvik
The order can be collected from the café:
- Mon–Fri: 9:00–19:00
- Sat: 9:30–19:00
- Sun: 10:00–17:00
Ordering by phone
+372 660 1786
Mon–Fri: 8:30–20:00
Sat: 10:00–20:00
Sun: 10:00–18:00
5063415, 58200098
Mon–Sat: 10:00–18:00
If you cannot reach us, send an SMS or messenger message:
5063415, 58200098
An order is considered confirmed only after a reply.
Ordering by e-mail
Please specify:
- product name
- weight
- quantity
- date and time
info@narvakohvik.ee
Confirmation is sent by e-mail.
If you have not received a reply within 2 working days, please contact us.
Important Information
Unpaid order:
- kept for up to 4 hours
- then put on sale
Paid order:
- kept on the pickup day and the following day
- if the order is not collected, the money is not refunded
Order cancellation:
- bank charges (~3%) are deducted from the refund
Cakes:
- weight may vary slightly
- the final price depends on the actual weight
Frequently Asked Questions
When should I place an order?
At least 24 hours in advance.
Cakes and catering — 2 days in advance.
Can I order for the next day?
Yes, online until 13:00.
Later only by phone.
When will the order be ready?
At the time specified in the order.
Can I pay on site?
Yes, with cash on receipt when available at checkout.
What is the best way to pay the courier?
Choose an available checkout method: cash or Maksekeskus; invoices are available only to approved customers and public institutions.
Can I pay by bank transfer?
Yes, if invoice payment is approved for you. Ordinary orders are handed over after payment confirmation; public-sector orders follow the invoice terms.
What should I do if confirmation did not arrive?
Check spam or contact us.
How long is the order kept?
Unpaid — up to 4 hours.
Paid — until the next day.
What happens if the order is not collected?
The order is cancelled, and the money is not refunded.
Can I cancel an order?
Yes, but bank charges (~3%) are deducted.